Cancellation & Refund Policy

Effective Date: September 29, 2026

At GiKart.in, operated by Gokul Infotech, we want you to have a simple and transparent shopping experience. This policy explains when an order can be cancelled, returned, replaced, or refunded.

1. Order Cancellation

You may request cancellation of an order before it has been dispatched.

To request cancellation, contact GiKart.in as soon as possible and provide your order number and registered contact details.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order may need to be handled under our applicable return or delivery policy.

2. Cancellation by GiKart.in

GiKart.in may cancel an order in circumstances including:

• Product becoming unavailable

• Incorrect or incomplete product information

• Pricing or listing errors

• Payment verification issues

• Suspected fraudulent or unauthorized transactions

• Delivery to an unserviceable location

• Customer being unreachable for order verification

• Circumstances beyond our reasonable control

If we cancel a prepaid order, the applicable refund will be initiated through the original payment method, subject to the payment provider's processing timelines.

3. Refunds for Cancelled Orders

For eligible cancelled prepaid orders, refunds will generally be initiated after cancellation is confirmed.

The actual time taken for the refund to appear in your bank account, card, UPI account, or other payment method may depend on the relevant payment gateway, bank, card network, or financial institution.

4. Returns and Refund Eligibility

Return or refund eligibility depends on the product and the reason for the return.

Products may be eligible for return, replacement, or refund where:

• The product received is damaged during delivery

• The product is defective or non-functional on arrival

• The wrong product was delivered

• An item is missing from the order

• The product does not match the order, subject to applicable conditions

Certain products may have specific manufacturer warranty or service-centre procedures.

5. Electronics and Computer Products

For computers, laptops, printers, components, accessories, storage devices, networking equipment, software, and other electronics, return eligibility may vary by product.

Before approving a return, GiKart.in may require:

• Order details

• Photographs or videos of the product

• Serial number or product identification details

• Packaging photographs

• A description of the issue

• Technical inspection or verification

Where a manufacturer warranty applies, the customer may be directed to the authorized manufacturer service centre or an applicable warranty process.

6. Products That May Not Be Returnable

Unless required by applicable law or specifically stated on the product page, certain products may not be eligible for return after delivery, including:

• Software or digital products after activation

• Products with activated licenses or product keys

• Consumables where opened or used

• Printer ink, toner, or similar consumables where opened

• Products damaged through misuse, physical damage, liquid damage, or improper installation

• Products modified or repaired by an unauthorized person

• Products missing original accessories, serial numbers, manuals, or packaging where these are required for return

• Products specifically identified as non-returnable on the product page

7. Condition of Returned Products

For an eligible return, the product should generally be returned:

• In its original condition

• With original packaging

• With accessories and included items

• With applicable manuals, cables, and documentation

• With the original invoice or order information

Products showing signs of misuse, unauthorized modification, physical damage, or missing essential components may not qualify for a return or refund.

8. Damaged or Tampered Delivery

If your package arrives visibly damaged or tampered with, please:

1. Take photographs or video before opening the package.

2. Record the condition of the package.

3. Contact GiKart.in as soon as possible.

4. Keep the original packaging and shipping materials.

This information may be required to investigate a courier or transit-related claim.

9. Refund Methods

Approved refunds will generally be processed through the original payment method or another suitable method agreed upon where permitted.

For Cash on Delivery orders, we may request bank or UPI details where necessary to process an eligible refund.

GiKart.in will not ask you to share your UPI PIN, ATM PIN, card PIN, CVV, OTP, or banking password to process a refund.

10. Refund Amount

Depending on the circumstances, an approved refund may include the eligible amount paid for the returned or cancelled product.

Shipping charges, COD charges, payment-processing charges, or other service charges may be non-refundable where permitted and where clearly communicated to the customer.

Any applicable deductions will be communicated to the customer where required.

11. Replacement

Where appropriate and subject to product availability, GiKart.in may offer a replacement instead of a refund.

If the same product is unavailable, we may offer another appropriate resolution, such as a refund or alternative product, subject to agreement and applicable terms.

12. Warranty Claims

A manufacturer's warranty is separate from GiKart.in's cancellation and return policy.

If a product develops a fault after the applicable return period, the issue may need to be handled under the manufacturer's warranty or authorized service process.

Warranty coverage is subject to the manufacturer's terms and conditions.

13. How to Request a Cancellation, Return, or Refund

Please contact GiKart.in with:

• Order number

• Customer name

• Registered mobile number or email

• Product name

• Reason for cancellation, return, or refund

• Photos/videos where relevant

Our team will review the request and communicate the next steps.

14. Fraud Prevention

GiKart.in may review transactions and refund requests to prevent fraud and unauthorized activity.

We may request reasonable information required to verify an order or refund request.

Never share your OTP, UPI PIN, ATM PIN, card PIN, CVV, or banking password with anyone claiming to process a GiKart.in refund.

15. Changes to This Policy

GiKart.in may update this Cancellation & Refund Policy from time to time.

Any updated version will be published on this page with a revised Effective Date.

16. Contact Us

For cancellation, return, replacement, or refund assistance:

Gokul Infotech / GiKart.in
Location: Dantan, West Bengal, India
Website: GiKart.in
Email: gokulinfotech89@gmail.com
Phone: 9732514458

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